Customer Experience Specialist - Training

CarMax Inc.; Mobile (AL); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Monthly team-based bonus

Vacation time

Floating holidays

Sick leave (state law)

Job summary

CarMax in Mobile, AL seeks a Customer Specialist in Training to deliver a customer-first experience across sales, appraisals, service and financing applications. You’ll learn hands-on in a fast-paced environment, handling vehicle check-ins, paperwork, and coordinating repair orders while upholding CarMax values of honesty and integrity.

This role emphasizes strong communication, relationship-building, and teamwork.

Qualifications

• Strong communication and confident representation of CarMax.
• Ability to build lasting relationships and win-win solutions.
• Demonstrated integrity, respect and teamwork in a fast-paced setting.

Responsibilities

• Deliver exceptional customer service across sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including check-in, scanning, and reconciliation.

Skills

Strong communication

Relationship building

Integrity & teamwork

Customer focus

Multitasking & detail

High School diploma

Valid driver’s license

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax in Mobile, AL seeks a Customer Specialist in Training to deliver a customer-first experience across sales, appraisals, service and financing applications. You’ll learn hands-on in a fast-paced environment, handling vehicle check-ins, paperwork, and coordinating repair orders while upholding CarMax values of honesty and integrity.

This role emphasizes strong communication, relationship-building, and teamwork.