Customer Experience Specialist — Tech Support & Billing

Concentrix; Valdosta (GA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid training days

Job summary

Concentrix in Valdosta, GA is seeking a Customer Service Representative to deliver outstanding customer experiences for one of the world’s best-known brands. This Fortune 500 company emphasizes an inclusive culture and strong growth potential, with training and ongoing support provided.

You will handle inbound support, assist with technical and billing issues, and ensure quality social media content, all while maintaining a friendly, professional demeanor.

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service experience preferred.
• Live within 40-mile radius of Valdosta site.
• Proficient in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.
• Monitor social media content for appropriateness.
• Deliver exceptional customer experiences with a friendly approach.

Skills

Customer service

PC skills

Fast-paced multitasking

Education

High School Diploma

Job description

Concentrix in Valdosta, GA is seeking a Customer Service Representative to deliver outstanding customer experiences for one of the world’s best-known brands. This Fortune 500 company emphasizes an inclusive culture and strong growth potential, with training and ongoing support provided.

You will handle inbound support, assist with technical and billing issues, and ensure quality social media content, all while maintaining a friendly, professional demeanor.