Customer Care Specialist - Resolve & Delight Customers

Ubique Group; Canton (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Day-one benefits

Life insurance

401K match

Employee discount

Ubique Cares program

Office chair for remote

Holidays & PTO

Job summary

Ubique Group is seeking a Customer Service Representative to join our Customer Care team in Canton, GA. You will be the front-line contact for customers, resolving inquiries and ensuring each interaction leaves the customer better off than when it started.

This foundational role offers growth as you build expertise in our products, processes, and customers, with a focus on delivering exceptional service and contributing to team success.

Qualifications

• Experience in customer service, sales, order fulfillment, retail, or e-commerce.
• Strong verbal and written communication with de-escalation skills.
• Ability to manage multiple priorities with attention to detail.
• Ability to learn and apply processes and systems quickly.
• Proficient with Microsoft Office and Salesforce or similar CRM.
• Accountability, adaptability, and teamwork.

Responsibilities

• Serve as the primary contact for inquiries using procedures and resources.
• Resolve routine and moderately complex issues; escalate when needed.
• Own each interaction from first contact to resolution.
• Prioritize and troubleshoot in a fast-paced environment.
• Document interactions and flag recurring issues to improve processes.
• Maintain a professional, customer-focused mindset and support team goals.

Skills

Customer service

Order fulfillment

Sales mindset

Tools

Microsoft Office

Salesforce

Job description

Ubique Group is seeking a Customer Service Representative to join our Customer Care team in Canton, GA. You will be the front-line contact for customers, resolving inquiries and ensuring each interaction leaves the customer better off than when it started.

This foundational role offers growth as you build expertise in our products, processes, and customers, with a focus on delivering exceptional service and contributing to team success.