Global Customer Support Specialist — Growth in Tech & Analytics

Concentrix; Lake Monroe (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Associate in Florida to support global clients across professional, scientific, and technical services. You will handle inbound calls, chats, and emails, resolve questions, process requests, and document each interaction in CRM tools.

We emphasize teamwork in an inclusive environment, with training, coaching, and opportunities to grow in customer experience, technology, and analytics.

Qualifications

• Experience handling inbound calls, chats, and emails.
• Ability to follow workflows and meet quality targets.
• Experience documenting interactions in CRM systems.

Responsibilities

• Resolve customer questions and process requests.
• Document each interaction in CRM tools.
• Collaborate in a training-focused environment to grow skills.

Skills

Customer service

Communication

CRM systems

Problem solving

Tools

CRM software

Knowledge bases

Job description

Concentrix is seeking a Customer Service Associate in Florida to support global clients across professional, scientific, and technical services. You will handle inbound calls, chats, and emails, resolve questions, process requests, and document each interaction in CRM tools.

We emphasize teamwork in an inclusive environment, with training, coaching, and opportunities to grow in customer experience, technology, and analytics.