Customer Service Representative (On-Site)

Valdostachamber; Valdosta (GA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

EAP

401(k)

PTO and holidays

Paid training

DailyPay

Wellness programs

Mentorship programs

Diversity initiatives

Team events

Job summary

Concentrix is seeking a Customer Service Representative (On-Site) in the United States to engage customers via inbound/outbound calls and online channels, delivering exceptional service and resolving routine inquiries about client products and services.

This on-site role offers growth, training, and a comprehensive benefits package including health, retirement, PTO, and wellness programs, with a modern, inclusive office environment and diverse team support.

Qualifications

• High School Diploma
• 1 year customer service experience preferred
• Live within 40-Mile radius of our Valdosta site
• Proficiency in fast-paced multi-tasking
• Strong PC knowledge and computer navigation skills
• The ability to work various shifts as needed

Responsibilities

• Provide inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.
• Ensure the appropriateness of social media content.
• Deliver expert customer experiences with a smile.

Skills

Inbound/outbound calls

Customer service

Technical support

Flexible shifts

PC proficiency

40-mile radius proximity

Education

High School Diploma

Job description

Overview

Customer Service Representative (On-Site)

The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client’s product or services.

JOB DESCRIPTION

The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services.

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Then a Customer Service Representative position at Concentrix is the right fit for you.

As a Customer Service Representative, you’ll join a diverse team from 70+ countries where all members contribute and support each other’s success and well-being, united as game-changers. We help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation.

Career Growth and Personal Development

This is a great opportunity to reimagine a career journey and develop professionally. We provide training, technologies, and ongoing support. Concentrix promotes from within and offers learning and leadership development programs to help you advance.

What You Will Do In This Role

• Provide inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.
• Ensure the appropriateness of social media content.
• Deliver expert customer experiences with a smile.

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for this role include:

• High School Diploma
• 1 year customer service experience preferred
• Live within 40-Mile radius of our Valdosta site
• Proficiency in fast-paced multi-tasking
• Strong PC knowledge and computer navigation skills
• The ability to work various shifts as needed

What’s In It For You

We invest in our people and provide opportunities for growth and development. In this role you’ll also be provided with:

• The base salary range for this position is $17.00-$19.00/hr, plus incentives. Salaries vary based on location, qualifications, and experience. Benefits include medical, dental, and vision insurance, EAP, 401(k), PTO and holidays, and paid training.
• DailyPay enrollment option to access pay early
• Networking opportunities with employee resource groups and diversity initiatives
• Health and wellness programs
• Mentorship programs
• A modern office setting with advanced technologies
• Programs supporting diversity, equity, inclusion, and sustainability
• Cultural and team celebrations and events
• A range of other perks and benefits

Reimagine the Best Version of You

If this feels like the right next step, apply today. Over 440,000 game-changers around the globe have chosen Concentrix as their employer of choice.

Job Availability

We accept applications on an ongoing basis. This may include immediate vacancies as well as future opportunities. We encourage all interested candidates to apply.

Other Details

Location: United States site

Language Requirements: All required

Time Type: Full time

Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and other office equipment; work is generally sedentary in nature.

Concentrix is an equal opportunity and affirmative action employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, veteran status, or any other protected basis by law.

For more information regarding EEO rights as an applicant, visit the EEO websites. Concentrix welcomes candidates with disabilities and provides accommodations in the recruitment process. If you require reasonable accommodation to participate, please contact the recruiting team. All information will be kept confidential and used solely to facilitate participation.

As part of our recruitment process, we may use artificial intelligence tools to assist in screening and assessment of applicants.

Work Authorization: In accordance with federal law, only applicants legally authorized to work in the United States will be considered. Must reside in the United States or have a valid U.S. address.

For more information on available work states and Equal Employment Opportunity, please click HERE.