Customer Experience Specialist — Tech & Services Expert

Apple; Spokane (WA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Stock purchase plan

Discretionary bonuses

Relocation assistance

Discounted products

Education reimbursement

Job summary

Apple Retail in Spokane is seeking a Specialist to build brand loyalty and create owners of Apple products and services. You will deliver a customer service experience that is unmatched by understanding customer needs, presenting tailored recommendations, and educating customers on how to buy.

You will stay informed about Apple products, services, and purchase options, and support peers by sharing knowledge and assisting in ownership opportunities.

Qualifications

• You should be able to explain Apple products and services clearly.
• You personalize recommendations based on customer needs.
• You work in a fast-paced store and handle multiple customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting relevant products and services.
• Stay up to date on Apple products, services, and purchase options.
• Support peers by sharing knowledge and helping customers explore ownership opportunities.
• Maintain accuracy and follow guidance in all interactions.
• Contribute to an inclusive store environment and demonstrate Apple’s values daily.

Skills

Product knowledge

Customer service

Communication

Teamwork

Curiosity

Confidential handling

Job description

Apple Retail in Spokane is seeking a Specialist to build brand loyalty and create owners of Apple products and services. You will deliver a customer service experience that is unmatched by understanding customer needs, presenting tailored recommendations, and educating customers on how to buy.

You will stay informed about Apple products, services, and purchase options, and support peers by sharing knowledge and assisting in ownership opportunities.