Freight Operations Analyst — Flexible Hours + Unlimited PTO

BlueCargo; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Unlimited PTO

Flexible work environment

Job summary

BlueCargo, based in Los Angeles, is seeking an experienced Customer Operations Associate to enhance client freight audits. In this pivotal role, you will ensure accuracy in audit processes and oversee vendor onboarding while collaborating with multiple teams.

The ideal candidate has a background in logistics or customer service, possesses strong analytical skills, and is tech-savvy. The position offers a high-impact team culture with benefits like medical coverage and unlimited PTO.

Qualifications

• Previous experience in operations, customer service, or account management in logistics.
• Ability to collect data, analyze results, and draw conclusions.
• Interest in leveraging technology to improve processes.

Responsibilities

• Oversee day-to-day audit processes for client freight invoices.
• Manage vendor onboarding, EDI integration, and SOP customization.
• Collaborate with Customer Success, Product, and Engineering teams.
• Support clients with disputes, claims, and billing exceptions.

Skills

Operational experience

Customer service experience

Analytical skills

Tech-savvy

Excellent communication

Job description

BlueCargo, based in Los Angeles, is seeking an experienced Customer Operations Associate to enhance client freight audits. In this pivotal role, you will ensure accuracy in audit processes and oversee vendor onboarding while collaborating with multiple teams.

The ideal candidate has a background in logistics or customer service, possesses strong analytical skills, and is tech-savvy. The position offers a high-impact team culture with benefits like medical coverage and unlimited PTO.