Key Account Specialist

Coastal Waste & Recycling, Inc; Boca Raton (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Paid time off

Perks & initiatives

Development opportunities

Impact opportunity

Collaborative team

Job summary

Coastal Waste & Recycling, Inc in Boca Raton, FL is seeking a Key Accounts Specialist to manage day-to-day relationships with our valued customers. You will partner across Operations, Sales, and Finance to deliver a seamless service experience and proactive issue resolution.

You'll own accounts from onboarding to billing coordination, aiming to strengthen retention and drive customer satisfaction. Strong communication and ownership are essential in this fast-paced, service-driven environment.

Qualifications

• 2+ years in key accounts, customer service, or account management.
• Experience handling high-value accounts is a plus.
• Strong billing knowledge and issue resolution skills.
• Excellent communication and relationship-building abilities.
• Ability to own problems through resolution.
• Organized with attention to detail in a fast-paced environment.
• Experience coordinating across Operations, Sales, and Finance.
• Familiarity with CRM systems and Microsoft Office.
• Bilingual English/Spanish or English/Creole is a plus.

Responsibilities

• Serve as primary day-to-day contact for assigned key accounts.
• Deliver white-glove service through proactive communication and follow-through.
• Understand each customer's business, locations, and service needs.
• Coordinate with Operations, Sales, Finance to ensure reliable service.
• Own issues from identification to resolution, keeping customers informed.
• Oversee billing activity and research discrepancies with Finance.
• Schedule regular check-ins and follow up on open items.
• Identify opportunities to improve the customer experience.
• Gather feedback and communicate trends to internal partners.
• Maintain accurate customer data and activity in Coastal systems.
• Support reporting and account reviews with accurate service data.
• Build internal relationships and advocate for the customer.
• Work with the team to deliver exceptional service.

Skills

Key accounts management

Customer service

Billing and collections

Relationship building

Ownership

Multi-department collaboration

CRM platforms

Bilingual English/Spanish a plus

Tools

Microsoft Office

Job description

Build Relationships. Solve Problems. Deliver an Exceptional Customer Experience.

At Coastal Waste & Recycling, our customers are at the center of what we do. As we continue to grow across Florida, Georgia, South Carolina, and beyond, we're looking for a Key Accounts Specialist who knows how to build strong relationships, anticipate customer needs, and make things happen.

This isn't your typical customer service role. You'll serve as a trusted point of contact for some of Coastal's key customers, partnering across our organization to deliver a seamless, responsive, and personalized customer experience.

If you're someone who takes ownership, loves solving problems, and believes exceptional service is in the details, we want to meet you.

Your Role

As a Key Accounts Specialist, you'll own the day-to-day relationship and service experience for assigned key accounts. You'll develop a deep understanding of each customer's business, service needs, and expectations while ensuring they receive the high level of attention and support that comes with being a key Coastal partner.

You'll work closely with Operations, Sales, Customer Experience, Finance, and other teams to coordinate service, resolve issues, ensure billing accuracy, and proactively identify opportunities to strengthen the customer relationship.

Your job isn't simply to answer a customer's question. It's to own it through resolution.

What You'll Do

• Serve as the primary day-to-day point of contact for assigned key accounts, building trusted, long-term customer relationships.
• Deliver a white-glove customer experience through proactive communication, responsiveness, follow-through, and attention to detail.
• Develop a strong understanding of each customer's business, locations, service requirements, goals, and expectations.
• Proactively monitor customer accounts and identify potential service or billing concerns before they become larger issues.
• Coordinate across Operations, Sales, Customer Experience, Finance, and other departments to ensure consistent and reliable service delivery.
• Own customer issues from initial identification through resolution, keeping customers informed throughout the process.
• Oversee billing activity for assigned accounts and partner with Finance to research and resolve billing discrepancies, outstanding balances, and account questions.
• Coordinate service changes, special requests, account updates, and other customer needs with internal teams.
• Conduct regular customer check-ins and follow up on open items, service concerns, and commitments.
• Identify opportunities to improve the customer experience and strengthen account retention.
• Gather customer feedback and communicate trends and opportunities to internal partners.
• Maintain accurate customer information, communications, service details, and account activity within Coastal's systems.
• Support reporting and account reviews by providing accurate information regarding service performance, billing, open issues, and customer needs.
• Build strong internal relationships and advocate for the customer while balancing Coastal's operational and business needs.
• At Coastal, we win as a team. You'll bring together the right people across our organization to deliver the exceptional service our customers expect.

What You'll Bring

• 2+ years of experience in key accounts, customer service, account management, billing, collections, or a related customer-facing role.
• Experience supporting complex or high-value customer accounts is a plus.
• Strong understanding of billing processes and the ability to research and resolve account discrepancies.
• Exceptional communication and relationship-building skills.
• A strong sense of ownership—you don't just pass a problem along; you stay engaged until it's resolved.
• Excellent organization and attention to detail with the ability to manage multiple priorities and customer needs.
• Strong problem-solving skills and the ability to remain calm and solution-focused in a fast-paced environment.
• Experience working across multiple departments to resolve customer needs.
• Comfort working with CRM/customer service platforms and Microsoft Office.
• Experience in waste and recycling, transportation, logistics, environmental services, or another service-based industry is a plus.
• Bilingual English/Spanish or English/Creole is a plus.

Why You'll Love Working Here

• Highly Competitive Pay
• 401(k) with Company Match
• Paid Time Off
• Employee-Centric Perks & Initiatives
• Professional Development & Career Growth Opportunities
• A growing company where you'll have the opportunity to make a visible impact
• A collaborative team that believes great customer service is everyone's responsibility

At Coastal, we believe relationships matter. We're looking for someone who will get to know our customers, understand what matters to them, and make sure they know they have someone at Coastal they can count on.

If you're ready to take ownership of meaningful customer relationships and deliver the kind of service people remember, we'd love to meet you.

Coastal Waste & Recycling is proud to be an Equal Opportunity Employer.