Customer Experience Specialist — Growth in Waste Solutions

Lincoln Waste Solutions, LLC; Hanover (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Learning & growth opportunities

Global, collaborative environment

Diversity & inclusion

Job summary

Lincoln Waste Solutions, LLC in Hanover, MD is seeking a Customer Service Representative to join our Customer Experience team. You will handle calls and emails, support clients with waste and recycling services, and manage service schedules and account details.

The role emphasizes accurate data handling, timely responses, and collaboration with vendors to ensure service excellence. A high school diploma and 2–5 years in customer service are required, with proficiency in MS Office.

Qualifications

• High school diploma or equivalent required.
• 2-5 years of experience in customer service.
• Strong time management skills.
• Excellent organizational skills.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Proficiency in Microsoft Excel, Word, and Outlook.

Responsibilities

• Answering incoming customer calls and emails professionally and promptly.
• Responding to customer questions regarding waste and recycling services.
• Assisting customers with ongoing service requests and account needs.
• Schedule waste and recycling services based on customer requirements.
• Coordinate service requests with vendors and internal departments.
• Confirm that scheduled services have been completed successfully.
• Process service changes, updates, and cancellations as requested.
• Maintain complete and accurate customer account information.
• Investigate missed pickups, scheduling problems, and other service issues.
• Work with vendors and internal departments to resolve customer concerns.
• Follow up on outstanding service requests and unresolved issues.
• Document customer communications, service updates, and resolutions.

Skills

Customer service

Time management

Organization

Verbal communication

Written communication

Attention to detail

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Lincoln Waste Solutions, LLC in Hanover, MD is seeking a Customer Service Representative to join our Customer Experience team. You will handle calls and emails, support clients with waste and recycling services, and manage service schedules and account details.

The role emphasizes accurate data handling, timely responses, and collaboration with vendors to ensure service excellence. A high school diploma and 2–5 years in customer service are required, with proficiency in MS Office.