Customer Experience Specialist – Problem Solver

Coastal Waste & Recycling; Fort Myers (FL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401(k) match

Paid time off

Referral program

Career growth

Team environment

Impact daily

Job summary

Coastal Waste & Recycling in Fort Myers, FL is seeking a Customer Experience Representative to be the voice of the company, delivering exceptional service by phone, email, and other channels. You will assist customers with questions, service requests, and billing while maintaining accurate records and a professional demeanor.

You'll collaborate with Operations across markets to ensure timely follow‑ups and a seamless customer experience.

Qualifications

• Previous customer service experience.
• Strong communication and active listening skills.
• A positive attitude with a passion for helping people.
• Excellent problem-solving and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new technology.
• Experience with Microsoft Office applications.
• Bilingual English/Spanish or English/Creole is a plus.

Responsibilities

• Deliver exceptional customer service through phone, email, and other communication channels.
• Respond to customer inquiries regarding services, billing, account information, and service requests.
• Resolve customer concerns by identifying solutions and partnering with Operations to ensure timely follow-up.
• Process account changes, new service requests, cancellations, and other customer transactions accurately.
• Maintain detailed and accurate customer records within company systems.
• Communicate clearly and professionally while building positive relationships with customers.
• Partner with teammates across all Coastal markets to help balance workloads and provide seamless customer support.
• Follow up with customers to ensure concerns are resolved and expectations exceeded.

Skills

Customer service

Communication

Active listening

Problem-solving

Organizational skills

Multitasking

Computer literacy

Bilingual EN/ES

Tools

Microsoft Office

Job description

Coastal Waste & Recycling in Fort Myers, FL is seeking a Customer Experience Representative to be the voice of the company, delivering exceptional service by phone, email, and other channels. You will assist customers with questions, service requests, and billing while maintaining accurate records and a professional demeanor.

You'll collaborate with Operations across markets to ensure timely follow‑ups and a seamless customer experience.