Customer Experience Representative

Coastal Waste & Recycling; Fort Myers (FL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401(k) match

Paid time off

Referral program

Career growth

Team environment

Impact daily

Job summary

Coastal Waste & Recycling in Fort Myers, FL is seeking a Customer Experience Representative to be the voice of the company, delivering exceptional service by phone, email, and other channels. You will assist customers with questions, service requests, and billing while maintaining accurate records and a professional demeanor.

You'll collaborate with Operations across markets to ensure timely follow‑ups and a seamless customer experience.

Qualifications

• Previous customer service experience.
• Strong communication and active listening skills.
• A positive attitude with a passion for helping people.
• Excellent problem-solving and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new technology.
• Experience with Microsoft Office applications.
• Bilingual English/Spanish or English/Creole is a plus.

Responsibilities

• Deliver exceptional customer service through phone, email, and other communication channels.
• Respond to customer inquiries regarding services, billing, account information, and service requests.
• Resolve customer concerns by identifying solutions and partnering with Operations to ensure timely follow-up.
• Process account changes, new service requests, cancellations, and other customer transactions accurately.
• Maintain detailed and accurate customer records within company systems.
• Communicate clearly and professionally while building positive relationships with customers.
• Partner with teammates across all Coastal markets to help balance workloads and provide seamless customer support.
• Follow up with customers to ensure concerns are resolved and expectations exceeded.

Skills

Customer service

Communication

Active listening

Problem-solving

Organizational skills

Multitasking

Computer literacy

Bilingual EN/ES

Tools

Microsoft Office

Job description

About Coastal Waste & Recycling

At Coastal Waste & Recycling, we're building more than a company, we're building a team. As one of the fastest-growing privately held waste and recycling companies in the Southeast, we're looking for people who take pride in their work, put safety first, and are ready to grow with us.

Create Exceptional Customer Experiences

Do you enjoy helping people, solving problems, and making someone's day a little easier? As a Customer Experience Representative at Coastal Waste & Recycling, you'll be the voice of our company, building trust with our customers by delivering exceptional service with every interaction.

At Coastal, customer service is a team effort. Our Customer Experience Representatives work together to support customers across all of our markets, partnering with Operations to ensure every customer receives timely, accurate, and caring service.

Your Role

As a Customer Experience Representative, you'll help customers by answering questions, resolving concerns, processing service requests, and partnering with Operations to deliver a seamless customer experience. Through our technology and collaborative team approach, you'll support customers across multiple Coastal locations, helping ensure every customer receives the same great service no matter where they are.

What You'll Do

• Deliver exceptional customer service through phone, email, and other communication channels.

• Respond to customer inquiries regarding services, billing, account information, and service requests.

• Resolve customer concerns by identifying solutions and partnering with Operations to ensure timely follow-up.

• Process account changes, new service requests, cancellations, and other customer transactions accurately.

• Maintain detailed and accurate customer records within company systems.

• Communicate clearly and professionally while building positive relationships with customers.

• Partner with teammates across all Coastal markets to help balance workloads and provide seamless customer support.

• Follow up with customers, when appropriate, to ensure concerns have been resolved and expectations have been exceeded.

• Support special projects and other customer experience initiatives as assigned.

What You'll Bring

• Previous customer service experience.

• Strong communication and active listening skills.

• A positive attitude with a passion for helping people.

• Excellent problem-solving and organizational skills.

• Ability to multitask in a fast-paced environment.

• Comfortable using computers and learning new technology.

• Experience with Microsoft Office applications.

• Bilingual (English/Spanish or English/Creole) is a plus.

Why You'll Love Working Here

• Competitive Pay

• Comprehensive Medical, Dental & Vision Benefits

• 401(k) with Company Match

• Paid Time Off & Holidays

• Employee Referral Program

• Career Growth & Advancement Opportunities

• Collaborative Team Environment

• Opportunity to make a difference for our customers every day

If you're someone who enjoys helping others, thrives in a team environment, and takes pride in delivering exceptional service, we'd love to have you join the Coastal family.

Coastal Waste & Recycling is proud to be an Equal Opportunity Employer.