Customer Experience Pro — Grow Impact in Waste & Recycling

Coastal Waste & Recycling Inc.; Panama City (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive Medical, Dental & Vision

401(k) with Company Match

Paid Time Off & Holidays

Employee Referral Program

Career Growth & Advancement

Collaborative Team Environment

Job summary

Coastal Waste & Recycling Inc. is seeking a Customer Experience Representative to be the voice of the company, delivering exceptional service across phone, email, and other channels.

You'll partner with Operations to resolve inquiries, process service requests, and maintain accurate records, helping customers across multiple Coastal locations with timely, caring support. Strong communication, problem-solving, and a positive attitude are essential, with bilingual abilities considered a plus; join

Qualifications

• Previous customer service experience.
• Strong communication and active listening.
• Positive attitude with a passion for helping people.
• Ability to multitask in a fast-paced environment.
• Proficient with computers and learning new technology.
• Experience with Microsoft Office is a plus.

Responsibilities

• Deliver exceptional customer service through phone, email, and other communication channels.
• Respond to customer inquiries regarding services, billing, account information, and service requests.
• Resolve customer concerns by identifying solutions and partnering with Operations to ensure timely follow-up.
• Process account changes, new service requests, cancellations, and other customer transactions accurately.
• Maintain detailed and accurate customer records within company systems.
• Communicate clearly and professionally while building positive relationships with customers.
• Partner with teammates across all Coastal markets to help balance workloads and provide seamless customer support.
• Follow up with customers, when appropriate, to ensure concerns have been resolved and expectations have been exceeded.
• Support special projects and other customer experience initiatives as assigned.

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Microsoft Office

Bilingual

Tools

Microsoft Office

Job description

Coastal Waste & Recycling Inc. is seeking a Customer Experience Representative to be the voice of the company, delivering exceptional service across phone, email, and other channels.

You'll partner with Operations to resolve inquiries, process service requests, and maintain accurate records, helping customers across multiple Coastal locations with timely, caring support. Strong communication, problem-solving, and a positive attitude are essential, with bilingual abilities considered a plus; join