Customer Care Specialist - Fast-Paced & Impactful

Orkin, LLC; Forestville (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Paid time off

Employee discounts

Tuition reimbursement

Job summary

Orkin, LLC is seeking a Customer Service Specialist to deliver top-tier service, schedule visits, and optimize routes for technicians. This role emphasizes empathy, accuracy, and accountability within a fast-paced team environment.

The position offers full medical, dental, vision coverage, a comprehensive benefits package, and a 401(k) plan. No prior industry experience is required to start a rewarding career with growth potential.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—training provided
• Apply expertise developed in training to schedule appointments for technicians to minimize drive time and/or distance
• Use listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate information including call details and payments
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes and initiatives
• Safeguards customer privacy and other proprietary information

Skills

Customer service

Interpersonal skills

Sales

Time management

Attention to detail

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin, LLC is seeking a Customer Service Specialist to deliver top-tier service, schedule visits, and optimize routes for technicians. This role emphasizes empathy, accuracy, and accountability within a fast-paced team environment.

The position offers full medical, dental, vision coverage, a comprehensive benefits package, and a 401(k) plan. No prior industry experience is required to start a rewarding career with growth potential.