Customer Experience Specialist: Seamless Orders & Support

Talking Out of Turn, LLC; United States; Remote; USD 17,000 - 23,000; Full time

Job summary

Talking Out of Turn, LLC is seeking a detail-oriented Customer Experience Specialist to manage customer interactions, process orders, and ensure a seamless experience for both B2B and B2C clients. The role emphasizes accuracy in data entry, effective communication, and collaboration with sales and production teams.

Based in Dallas, TX, this full-time position offers opportunities to improve processes, support wholesale partners, and contribute to product launches and promotions while delivering

Qualifications

• Previous experience in customer service, order entry, or related field (B2B/B2C preferred).
• Strong communication skills and professional interaction with customers and team members.
• Attention to detail and accuracy in data entry and order management.
• Ability to multitask in a fast-paced environment.
• Familiarity with CRM, order entry software, and e-commerce platforms.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate product information, resolve issues, and ensure customer satisfaction.
• Assist customers with product selection, order status, and tracking information.
• Handle and resolve customer complaints in a timely and professional manner.
• Accurately enter customer orders for B2B and B2C transactions.
• Verify order details including pricing, quantities, and shipping information.
• Coordinate with internal departments to ensure orders are processed and shipped on time.
• Monitor backorders, cancellations, and order changes.
• Support wholesale customers by providing quotes and bulk orders.
• Liaise with B2B clients to manage timelines, customization requests, and invoicing.
• Maintain records in CRM and order management systems.
• Generate and analyze reports on order trends and service efficiency.

Skills

Customer service

Order entry

CRM systems

E-commerce platforms

Communication skills

Attention to detail

Multitasking

Tools

Shopify

Gorgias

Faire

Quickbooks

Job description

Talking Out of Turn, LLC is seeking a detail-oriented Customer Experience Specialist to manage customer interactions, process orders, and ensure a seamless experience for both B2B and B2C clients. The role emphasizes accuracy in data entry, effective communication, and collaboration with sales and production teams.

Based in Dallas, TX, this full-time position offers opportunities to improve processes, support wholesale partners, and contribute to product launches and promotions while delivering