Customer Experience Specialist — End-to-End Orders

Superior Essex Inc.; Memphis (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Superior Essex Inc. in Memphis is seeking a Customer Experience Support specialist to help the sales team from quote through order fulfillment and post-sale support.

You will work with sales, operations, and customers to improve accuracy, resolve issues, and drive continuous process improvements across the organization. This role emphasizes attention to detail, strong communication, and proficient use of ERP and office tools.

Qualifications

• Attention to detail and accuracy are essential.
• Excellent communication skills are required.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and organizational abilities.
• Ability to collaborate across departments.
• Experience with ERP systems and Microsoft Office is preferred.

Responsibilities

• Review customer purchase orders for accuracy and alignment with approved quotes.
• Prepare, enter, and manage sales orders within the QAD ERP system.
• Create, update, and deliver customer quotes in a timely manner.
• Support inside and outside sales teams with pricing, order, and product-related inquiries.
• Provide customers with timely quotes and order status updates.
• Investigate and resolve order issues, discrepancies, and service concerns.
• Initiate returns and credits in accordance with company procedures.
• Take ownership of customer issues and follow them through to resolution.
• Assist with customer certification and compliance documentation.
• Ensure required documentation is completed accurately and maintained appropriately.
• Perform quality reviews of quotes and sales orders to ensure consistency and accuracy.
• Identify recurring issues and opportunities to prevent errors before they occur.
• Maintain and update Standard Operating Procedures (SOPs).
• Contribute ideas to improve workflows, tools, and overall customer experience.

Skills

Attention to detail

Communication skills

Multitasking

Problem solving

Cross-functional collaboration

ERP systems & MS Office

Tools

QAD ERP

Microsoft Office

Job description

Superior Essex Inc. in Memphis is seeking a Customer Experience Support specialist to help the sales team from quote through order fulfillment and post-sale support.

You will work with sales, operations, and customers to improve accuracy, resolve issues, and drive continuous process improvements across the organization. This role emphasizes attention to detail, strong communication, and proficient use of ERP and office tools.