Customer Experience Specialist — Scheduling & Support

Orkin, LLC in; Pensacola (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Orkin is seeking a Customer Relations Specialist (Administrative) in Pensacola, FL. This role focuses on delivering top-tier service, scheduling visits, and maintaining accurate records to ensure a best-in-class customer experience.

No prior industry experience is required because Orkin provides award-winning training. You’ll join a collaborative team that values empathy, reliability and efficiency, with competitive pay, full medical/dental/vision benefits, a 401(k) plan and paid time off.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don't worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
• Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer's privacy and other proprietary information

Skills

Customer Service

Communication Skills

Microsoft Office

Time Management

Education

High School Diploma

Tools

Windows-based system

Web-based system

Job description

Orkin is seeking a Customer Relations Specialist (Administrative) in Pensacola, FL. This role focuses on delivering top-tier service, scheduling visits, and maintaining accurate records to ensure a best-in-class customer experience.

No prior industry experience is required because Orkin provides award-winning training. You’ll join a collaborative team that values empathy, reliability and efficiency, with competitive pay, full medical/dental/vision benefits, a 401(k) plan and paid time off.