Customer Experience Specialist - Scheduling & Service

HomeTeam Pest Defense; Fort Collins (CO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid vacation and holidays

Life Insurance and disability coverage

Tuition reimbursement

Job summary

Orkin is seeking a Customer Service Specialist in Fort Collins, CO. You will field calls, schedule service visits, and optimize routes for efficiency. No industry experience required; training is provided through Orkin’s program.

You’ll receive a comprehensive benefits package and growth opportunities as part of a larger, stability-driven organization. This is a hands-on role that emphasizes empathy, accuracy, and team collaboration.

Qualifications

• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow-through.
• Experience in customer service or sales preferred.

Responsibilities

• Answer incoming calls and make outbound calls to schedule and confirm service appointments.
• Navigate Windows-based and web-based systems to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and update customer data.
• Identify customer concerns and evaluate needs through active listening.
• Maintain customer database with accurate information and dispositions.

Skills

Customer service

Communication

Office suite

Attention to detail

Time management

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in Fort Collins, CO. You will field calls, schedule service visits, and optimize routes for efficiency. No industry experience required; training is provided through Orkin’s program.

You’ll receive a comprehensive benefits package and growth opportunities as part of a larger, stability-driven organization. This is a hands-on role that emphasizes empathy, accuracy, and team collaboration.