Customer Experience Specialist - Scheduling & Sales

Cassidy AC; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Year-round work

Full benefits

401(k) matching

Paid time off

Supportive work environment

Job summary

John C. Cassidy Air Conditioning & Plumbing in Florida is seeking a Customer Experience Specialist to be the first point of contact for residential and commercial customers, handling calls, texts, and emails and scheduling HVAC service, maintenance, and installations.

You will coordinate with technicians, provide accurate service information, manage records in our CRM, process payments, and drive customer satisfaction while meeting monthly sales targets in a collaborative, team-oriented

Qualifications

• Customer service or call center experience preferred.
• HVAC or home services experience is a plus (training provided).
• Proven inbound and outbound sales skills.
• Strong communication and multitasking skills.
• Comfortable with phones, computers, and scheduling software.
• Reliable, punctual, and customer-focused.

Responsibilities

• Answer calls, texts, and emails from customers.
• Schedule HVAC service, maintenance, and installation appointments.
• Coordinate scheduling details with technicians and dispatch.
• Provide accurate information regarding services, pricing, and availability.
• Handle customer questions and concerns professionally.
• Conduct post-service follow-ups to ensure satisfaction.
• Maintain records in CRM and scheduling systems.
• Process payments and invoices as needed.
• Focus on customer lifecycle and experience.
• Apply sales acumen to convert inbound leads and drive outbound sales calls; achieve monthly targets.

Skills

Customer service

Call center

Inbound/outbound sales

Scheduling

CRM software

Communication

Multitasking

Tools

Scheduling software

CRM systems

Job description

John C. Cassidy Air Conditioning & Plumbing in Florida is seeking a Customer Experience Specialist to be the first point of contact for residential and commercial customers, handling calls, texts, and emails and scheduling HVAC service, maintenance, and installations.

You will coordinate with technicians, provide accurate service information, manage records in our CRM, process payments, and drive customer satisfaction while meeting monthly sales targets in a collaborative, team-oriented