HVAC Service Scheduler & Customer Support Pro

Bill Bowers A/C and Heating, Inc; Bayonet Point (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid Holidays

Medical insurance (50% employee prem.)

Dental and vision insurance

401(k) with company match

Disability insurance

Accident/critical illness coverage

Hospital indemnity coverage

Pet insurance

Paid training

Monthly breakfasts

End-of-year celebrations

Job summary

Bill Bowers A/C and Heating, Inc. is seeking a dedicated HVAC Customer Service Representative (CSR) to join a small, close-knit team in Hudson, FL. The role centers on inbound calls, scheduling HVAC and electrical service appointments, and providing professional customer support.

You will learn dispatch duties with training and collaborate with CSR and dispatch teams to adapt to changing priorities, including weekend on-call rotations.

Qualifications

• 1-2 years of customer service experience, ideally in a phone-based, office, call center, home services, or service-oriented environment.
• Strong verbal communication skills and a friendly, professional phone presence.
• A team-oriented mindset, with a willingness to cross-train, support coworkers, and help where needed.
• Coachable and open to feedback, with a willingness to learn new systems and processes.
• A dependable, team-oriented approach and willingness to help where needed.
• Comfort using computers and learning new software and processes.
• Familiarity with Housecall Pro is a plus.

Responsibilities

• Answer incoming calls and help homeowners schedule HVAC and electrical service appointments.
• Provide friendly, professional service and help customers understand the next steps for their service needs.
• Accurately enter customer information, appointment details, and service requests into the company's system.
• Assist with dispatch and technician scheduling as needed, with training provided.
• Work collaboratively with the CSR and dispatch team to manage changing priorities and keep daily operations running smoothly.
• Communicate with customers and technicians regarding appointment updates and scheduling changes.
• Participate in a rotating weekend on-call schedule.

Skills

Customer service

Verbal communication

Teamwork

Coachable

Computer literacy

Tools

Housecall Pro

Job description

Bill Bowers A/C and Heating, Inc. is seeking a dedicated HVAC Customer Service Representative (CSR) to join a small, close-knit team in Hudson, FL. The role centers on inbound calls, scheduling HVAC and electrical service appointments, and providing professional customer support.

You will learn dispatch duties with training and collaborate with CSR and dispatch teams to adapt to changing priorities, including weekend on-call rotations.