Customer Experience Specialist - Home Services Dispatch

Frank Gay Services; Orlando (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Performance bonuses

Medical, dental, and vision insurance

401(k) with company match

Paid holidays

PTO after 90 days

Ongoing training and career growth

Job summary

Frank Gay Services in Central Florida is hiring Call Center Representatives to be the first point of contact for customers seeking Plumbing, HVAC, and Electrical services. This role thrives in a fast-paced environment, requires strong communication, and the ability to manage multiple tasks and systems while delivering great service.

You will handle inbound calls, schedule service appointments, gather customer details, and route requests to the right department.

Qualifications

• Previous call center or dispatch experience preferred.
• Strong multitasking across multiple screens and systems.
• Excellent verbal communication and active listening.
• Ability to stay calm in a fast-paced environment.
• Proficiency with CRM platforms and scheduling software.

Responsibilities

• Handle inbound calls from customers seeking Plumbing, HVAC, and Electrical services.
• Schedule service appointments accurately and efficiently.
• Gather customer information and service details.
• Route calls to the appropriate department and resolve concerns.
• Coordinate with Dispatch, Customer Experience, Team Leads, Sales, and Operations teams.
• Maintain accurate records in company systems.

Skills

Multitasking

Verbal communication

Active listening

Problem solving

Detail orientation

CRM platforms

Scheduling software

Tools

CRM platforms

Scheduling software

Job description

Frank Gay Services in Central Florida is hiring Call Center Representatives to be the first point of contact for customers seeking Plumbing, HVAC, and Electrical services. This role thrives in a fast-paced environment, requires strong communication, and the ability to manage multiple tasks and systems while delivering great service.

You will handle inbound calls, schedule service appointments, gather customer details, and route requests to the right department.