Customer Care & Scheduling Specialist (Home Services)

Certified Climate; Orange City (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off + holidays

Growth opportunities in a team‑or‑or i

Job summary

Certified Climate Control in Orange City, FL is hiring a Customer Service Representative to join our fast-paced team. You’ll be the friendly first point of contact, handling calls, scheduling visits, and updating work orders in our CRM. A positive, customer-focused attitude and comfort with technology are essential.

We offer competitive hourly pay, health/dental/vision benefits, paid time off, holidays, and growth opportunities within a collaborative environment.

Qualifications

• 2+ years of customer service or call center experience.
• Strong communication and multitasking skills.
• Tech-savvy; ServiceTitan experience is highly preferred.

Responsibilities

• Be the friendly first point of contact for customers.
• Answer calls, schedule appointments, and confirm upcoming visits.
• Use CRM software to update customer info and work orders.
• Provide updates and support to both customers and technicians.
• Keep things running smoothly with accuracy and professionalism.

Skills

Customer service

Call center

Strong communication

Multitasking

Tech-savvy

ServiceTitan experience

Tools

CRM software

ServiceTitan

Job description

Certified Climate Control in Orange City, FL is hiring a Customer Service Representative to join our fast-paced team. You’ll be the friendly first point of contact, handling calls, scheduling visits, and updating work orders in our CRM. A positive, customer-focused attitude and comfort with technology are essential.

We offer competitive hourly pay, health/dental/vision benefits, paid time off, holidays, and growth opportunities within a collaborative environment.