Customer Care Specialist - Inbound & Scheduling

Peaden Air Conditioning, Plumbing & Electrical; Panama City (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

Medical, Dental & Vision Insurance

Company-paid Life Insurance

Company-paid Long-Term Disability

401(k) with Company Match

Paid Time Off from day one

Paid Holidays

Paid Parental Leave

Ongoing training and career dev.

Opportunities for advancement

Collaborative team environment

Job summary

Peaden Air Conditioning, Plumbing & Electrical is seeking a friendly, professional Customer Service Representative to be the first point of contact for our customers in Florida. You’ll answer inbound calls, schedule service appointments, and provide outstanding support to ensure the exceptional Peaden experience.

The role requires strong communication, multitasking, and data entry skills, with opportunities for ongoing training and career growth in a supportive team environment.

Qualifications

• Previous customer service or call center experience preferred.
• Excellent verbal and written communication skills.
• Strong typing and computer skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.
• Positive attitude with a passion for helping customers.
• Team-oriented mindset with the ability to adapt to change.
• Professional phone etiquette.
• Experience with ServiceTitan or similar CRM software is a plus.

Responsibilities

• Answer inbound customer calls professionally and courteously.
• Deliver exceptional customer service on every interaction.
• Build rapport and create a positive experience for every customer.
• Schedule service appointments accurately and efficiently.
• Maintain and update customer records with complete and accurate information.
• Educate customers on available services, maintenance plans, and company offerings when appropriate.
• Communicate effectively with dispatchers, technicians, and leadership.
• Resolve customer concerns or elevate issues when necessary.
• Participate in ongoing training and professional development.
• Support company goals while maintaining a positive, team-first attitude.

Skills

Customer service

Call center experience

Verbal communication

Written communication

Typing speed

Multitasking

Attention to detail

Team player

Phone etiquette

Tools

ServiceTitan CRM

Job description

Peaden Air Conditioning, Plumbing & Electrical is seeking a friendly, professional Customer Service Representative to be the first point of contact for our customers in Florida. You’ll answer inbound calls, schedule service appointments, and provide outstanding support to ensure the exceptional Peaden experience.

The role requires strong communication, multitasking, and data entry skills, with opportunities for ongoing training and career growth in a supportive team environment.