Service Scheduling & Customer Care Specialist

Snyder Air Conditioning, Plumbing & Electric; Jacksonville (FL); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid training

Paid holidays

PTO

Growth opportunities

Job summary

Snyder Air Conditioning, Plumbing & Electric in Jacksonville, FL is seeking a Customer Service Representative to join a fast-paced team. You will handle calls, schedule service, and maintain accurate records to ensure a seamless customer experience.

The ideal candidate has prior customer service experience, strong communication and problem-solving skills, and a can-do attitude. CRM experience and a valid driver's license are a plus; the position offers paid training, holidays, PTO, and a

Qualifications

• Previous customer service or client support experience.
• Strong communication and problem-solving skills.
• A positive attitude and desire to grow within the organization.
• Experience with CRM systems is preferred.
• Valid driver's license and clean driving record.
• Ability to pass a background check and drug screening.

Responsibilities

• Schedule and coordinate service appointments.
• Provide outstanding customer support over the phone and through electronic communication.
• Maintain accurate customer records and account information.
• Resolve customer inquiries with professionalism and efficiency.
• Collaborate with team members to ensure a seamless customer experience.
• Contribute to company growth through customer satisfaction and retention.

Skills

Customer service experience

Communication skills

Problem-solving

CRM experience

Positive attitude

Driver's license

Tools

CRM systems

Job description

Snyder Air Conditioning, Plumbing & Electric in Jacksonville, FL is seeking a Customer Service Representative to join a fast-paced team. You will handle calls, schedule service, and maintain accurate records to ensure a seamless customer experience.

The ideal candidate has prior customer service experience, strong communication and problem-solving skills, and a can-do attitude. CRM experience and a valid driver's license are a plus; the position offers paid training, holidays, PTO, and a