Customer Experience & Scheduling Specialist

Peaden; Panama City (FL); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental & Vision

Life Insurance

Long-Term Disability

401(k) with Match

Paid Time Off

Paid Holidays

Parental Leave

Career Training

Advancement

Team Environment

Zusammenfassung

Peaden Air Conditioning, Plumbing & Electrical is seeking a friendly and professional Customer Service Representative to be the first point of contact for our customers. You will answer inbound calls, schedule service appointments, and provide outstanding support to ensure the exceptional Peaden experience.

In this role, you will communicate effectively, solve problems, and build relationships as part of a fast-paced, service-focused team.

Qualifikationen

• Previous customer service or call center experience preferred.
• Excellent verbal and written communication skills.
• Strong typing and computer skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.
• Positive attitude with a passion for helping customers.
• Team-oriented mindset with the ability to adapt to change.
• Professional phone etiquette.
• Experience with ServiceTitan or similar CRM software is a plus.

Aufgaben

• Answer inbound customer calls professionally and courteously.
• Deliver exceptional customer service on every interaction.
• Build rapport and create a positive experience for every customer.
• Schedule service appointments accurately and efficiently.
• Maintain and update customer records with complete and accurate information.
• Educate customers on available services, maintenance plans, and company offerings when appropriate.
• Communicate effectively with dispatchers, technicians, and leadership.
• Resolve customer concerns or raise issues when necessary.
• Participate in ongoing training and professional development.
• Support company goals while maintaining a positive, team-first attitude.

Kenntnisse

Communication skills

Typing & computer skills

Multitasking

Attention to detail

Positive attitude

Teamwork

Phone etiquette

CRM software experience

Customer focus

Tools

ServiceTitan

Jobbeschreibung

Peaden Air Conditioning, Plumbing & Electrical is seeking a friendly and professional Customer Service Representative to be the first point of contact for our customers. You will answer inbound calls, schedule service appointments, and provide outstanding support to ensure the exceptional Peaden experience.

In this role, you will communicate effectively, solve problems, and build relationships as part of a fast-paced, service-focused team.