Pretreat Specialist

Turner Pest Control LLC; Jacksonville (FL); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Modern Pest Services in New York is seeking a detail‑oriented Customer Care Associate to support our busy office. You will answer billing questions, schedule services, assist technicians, and communicate with customers in a friendly, professional manner.

The role requires at least one year of administrative experience, strong communication, and proficiency with Microsoft Office. You will multi-task in a fast-paced environment and help deescalate issues while coordinating with field and sales

Qualifications

• One or more years of administrative/office experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task in a fast-paced environment.
• Ability to manage time, prioritize multiple tasks, and stay customer-focused.

Responsabilités

• Answer billing questions, schedule services, address concerns
• Assist technicians with customer accounts
• Make outbound calls regarding billing and setting up appointments
• Monitor emails and respond to customers via email in a timely fashion
• Deescalate calls or direct them to the proper department for assistance
• Communicate with field team, managers, sales team, and other departments
• Educate customers on service plans and general pest information
• Assist teammates and managers as needed
• Practice honesty, integrity, and passion daily
• Provide friendly, upbeat, and helpful customer interactions
• Resolve customer calls or emails promptly and accurately
• Share information professionally among teammates while following manager instructions
• Take initiative to problem solve and research customer concerns
• Utilize technology including Teams, Outlook, Front, routing software
• Other tasks as assigned

Connaissances

Strong verbal and written comms

Multi-tasking

Time management

Formation

High School Diploma or equivalent

Outils

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Description du poste

Essential Duties and Responsibilities

• Answer billing questions, schedule services, address concerns
• Assist technicians with customer accounts
• Make outbound calls regarding billing and setting up appointments
• Monitor emails and respond to customers via email in a timely fashion
• Deescalate calls or direct them to the proper department for assistance
• Communicate closely with the field team, managers, sales team, and other departments
• Educate customers on service plans, minor pest knowledge, and general information
• Assist your teammates and managers whenever needed
• Practice honesty, integrity, and passion every day
• Assist customers with a friendly, upbeat, and helpful attitude each time
• Resolve customer calls or emails in a timely and accurate fashion
• Communicate and share information in a professional and kind manner among other teammates while following the manager's instructions
• Take the initiative to problem solve, research, investigate, and come up with solutions for customers' concerns
• Utilize and become familiar with technology new and old.
• Use Microsoft Teams, Outlook, Front, routing software, and other programs that are crucial to our Customer Care Center
• Other tasks as assigned

Qualifications and Education Requirements

• One or more years of administrative/office experience
• Strong verbal and written communication skills

Required Skills

• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• The ability to multi-task and thrive in a fast-paced environment
• The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused
• High School Diploma or equivalent

Preferred Skills

• One year call center experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

Supervisory Responsibilities

N/A

We're proud to serve you. We've grown a lot since we began in 1971, but we're still focused on making our customers' lives and our communities better. The technologies we use may have changed, but our commitment to our neighbors never will. The very best quality and service - guaranteed. Turner Pest Control has come a long way - today, we're one of the fastest-growing companies in Florida and South Georgia, and we're ranked in the Top 100 pest control companies in the country. We're also designated as a QualityPro Certified company, a distinction earned by less than three percent of U.S. pest control providers.