Customer Experience Specialist—Sales & Service

CarMax; Ocala (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Holiday time

Job summary

CarMax in Ocala, FL seeks a Customer Specialist in Training to deliver a customer-first experience across sales, appraisals, and servicing. You will assist customers through every step, support paperwork, and coordinate service appointments in a fast-paced environment.

The role emphasizes integrity, reliability, and teamwork, with on-site work and opportunities to grow skills in a leading used-car retailer experiencing steady growth.

Qualifications

• High School Diploma or equivalent required
• Ability to read and transcribe data accurately
• Strong communication and relationship-building skills
• Teamwork and integrity are essential in a fast-paced environment
• Ability to balance customer needs with process requirements

Responsibilities

• Guide customers through sales, appraisals, testing, and financing applications
• Document vehicle condition details for appraisals and communicate findings
• Manage inventory processes including check-in and daily scanning
• Perform cosmetic inspections to meet CarMax Quality Standards
• Handle administrative tasks: printing reports, paperwork, payments and audits
• Coordinate service appointments and review repair invoices for accuracy

Skills

Strong communication

Relationship building

Integrity & teamwork

multitasking

Attention to detail

Customer focus

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Ocala, FL seeks a Customer Specialist in Training to deliver a customer-first experience across sales, appraisals, and servicing. You will assist customers through every step, support paperwork, and coordinate service appointments in a fast-paced environment.

The role emphasizes integrity, reliability, and teamwork, with on-site work and opportunities to grow skills in a leading used-car retailer experiencing steady growth.