Customer Experience Specialist — Retail & Merchandising

H-E-B; Georgetown (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

H-E-B in Georgetown, TX is seeking a Customer Service Representative to maintain a well-stocked department while delivering exceptional customer service. You will stock and rotate products daily, ensure department safety and sanitation standards, and support backroom organization.

Responsibilities include assisting with inventory, setting up displays, and helping customers with product selections. This role requires strong communication, teamwork, and a customer-first mindset in a fast-paced

Qualifications

• Strong customer service skills required.
• Clear communication in person and written form.
• Ability to read and write accurately for records and signage.
• Excellent planning and organizing for stocking and displays.

Responsibilities

• Stocks and rotates items as needed.
• Assists with inventory control; loads, unloads, and moves product.
• Organizes, cleans, and prepares back area for the night crew and incoming trucks.
• Organizes merchandise on pallets to make the department presentable to the public.
• Ensures integrity of shelf tags and signage in department; may create signage as needed.
• Maintains standards in shrink, safety, inventory control, and sanitation.
• Checks shipments for out-of-date and damaged product to ensure freshness and quality.
• Builds, stocks, maintains, and takes down store displays.
• Performs the duties of Customer Service Assistant as needed.
• Provides superior customer service.
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise.
• Merchandises product effectively.
• Uses suggestive selling techniques to meet customer needs and build department sales.
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment.

Skills

Strong customer service

Communication and interpersonal

Reading and writing

Planning and organizing

Education

HS Diploma or GED (or equivalent)

Job description

H-E-B in Georgetown, TX is seeking a Customer Service Representative to maintain a well-stocked department while delivering exceptional customer service. You will stock and rotate products daily, ensure department safety and sanitation standards, and support backroom organization.

Responsibilities include assisting with inventory, setting up displays, and helping customers with product selections. This role requires strong communication, teamwork, and a customer-first mindset in a fast-paced