Customer Experience & Merchandising Specialist

H.E.B.; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

H-E-B in Austin is looking for a Customer Service Representative to stock, rotate products, and maintain department safety and cleanliness while delivering superior customer service. You will stock and properly rotate products daily, and ensure all department and sanitation standards are met.

You will assist customers with selections, help them locate merchandise, and engage in merchandising to support department sales. The role requires strong communication and organizing skills.

Qualifications

• Strong customer service skills required.
• Effective communication and interpersonal abilities.
• Reading and writing proficiency.
• Planning and organizing capabilities.

Responsibilities

• Stocks and rotates items and assists with inventory control/back area prep.
• Provides superior customer service and helps customers locate products.
• Merchandises products and uses suggestive selling to boost sales.
• Maintains cleanliness, safety, and sanitation across the department.

Skills

Customer service

Communication

Reading & writing

Planning & organizing

Education

HS Diploma or GED (or equivalent)

Completion of Company Orientation and Safety Training upon hire

Job description

H-E-B in Austin is looking for a Customer Service Representative to stock, rotate products, and maintain department safety and cleanliness while delivering superior customer service. You will stock and properly rotate products daily, and ensure all department and sanitation standards are met.

You will assist customers with selections, help them locate merchandise, and engage in merchandising to support department sales. The role requires strong communication and organizing skills.