Retail Customer Experience Specialist

H-E-B; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

H-E-B is hiring a Customer Service Representative in Texas. You will stock, rotate, and maintain department presentation while delivering superior customer service and assisting shoppers with product selection.

You will manage inventory, organize back areas for night crews, ensure shelf tag accuracy, and uphold safety and sanitation standards across the department. The role emphasizes strong communication and hands-on merchandising in a fast-paced retail environment.

Qualifications

• Required Communication and interpersonal skills
• Required Reading and writing skills
• Required Planning and organizing skills
• Required Education: HS Diploma or GED (or equivalent)
• Required Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire

Responsibilities

• Stocking: Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed
• Customer Service: Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Sales: Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales
• Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures
• Additional Department-Specific Responsibilities / Pre-requisites: Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepares tags and signs as needed
• Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Prepares tags and signs as needed
• Texas Backyard: Passion for outdoors
• Ability to complete Green Thumb training (H-E-B internal training)
• Entertainment: Knowledge in the audio / video field Knowledge of specialty products, movies, music, electronics, and video games

Skills

Communication and interpersonal skills

Reading and writing

Planning and organizing

Strong customer service

Education

HS Diploma or GED (or equivalent)

Job description

H-E-B is hiring a Customer Service Representative in Texas. You will stock, rotate, and maintain department presentation while delivering superior customer service and assisting shoppers with product selection.

You will manage inventory, organize back areas for night crews, ensure shelf tag accuracy, and uphold safety and sanitation standards across the department. The role emphasizes strong communication and hands-on merchandising in a fast-paced retail environment.