Customer Experience Specialist - Retail & Donations

Goodwill Industries of Lane & South Coast Counties & Alaska; Junction City (OR); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries of Lane & South Coast Counties & Alaska is seeking a Customer Service Associate to support front-end operations, donor reception, and merchandise processing. You will engage with customers, operate the POS system, and help maintain an organized, safe store environment.

The role emphasizes teamwork, communication, and adherence to company policies while contributing to Goodwill’s mission of providing vocational opportunities. Availability on weekends and holidays is required.

Qualifications

• Sufficient proficiency in English to effectively communicate with customers, coworkers, and supervisors.
• Must be 16 years of age or older, 18+ to operate safety-sensitive equipment.
• Previous retail or customer service experience is a plus.

Responsibilities

• Greet, assist, and engage with customers and donors to provide excellent service.
• Operate cash register and POS system, balance cash drawer, and complete daily reports.
• Receive, sort, and price donated goods according to guidelines and quality standards.
• Restock merchandise, create displays, and maintain an organized sales floor.
• Ensure areas are clean, safe, and meet safety and loss prevention procedures.
• Adhere to store policies and contribute to a positive team environment.

Skills

Customer service

Cash handling

Communication

Teamwork

Safety procedures

Education

No formal education required

Tools

POS system

Forklift

Pallet jack

Tilt/tilter

Job description

Goodwill Industries of Lane & South Coast Counties & Alaska is seeking a Customer Service Associate to support front-end operations, donor reception, and merchandise processing. You will engage with customers, operate the POS system, and help maintain an organized, safe store environment.

The role emphasizes teamwork, communication, and adherence to company policies while contributing to Goodwill’s mission of providing vocational opportunities. Availability on weekends and holidays is required.