Retail Customer Experience Specialist

Goodwill Industries of Lane & South Coast Counties & Alaska; Eugene (OR); On-site; USD 32,000 - 38,000; Full time

Job summary

Goodwill Industries of Lane & South Coast Counties & Alaska is hiring a Customer Service Associate to support front-end operations, donation processing, and merchandising in a busy retail environment.

You will greet customers, process transactions, price donated goods, and keep the store clean and organized while following safety and loss prevention protocols. This position emphasizes teamwork, reliability, and excellent customer service.

Qualifications

• Proficiency in English to communicate with customers and coworkers.
• Experience in retail or customer service is a plus.
• Must be able to operate store equipment and follow policies.

Responsibilities

• Greet, assist and engage with customers and donors.
• Operate cash register and POS system; balance cash drawer daily.
• Receive, sort, and price donated goods according to guidelines.
• Restock merchandise and maintain an organized sales floor.
• Maintain cleanliness and safety in all areas including restrooms and backrooms.
• Follow safety and loss prevention procedures and report hazards.

Skills

Customer service

Cash handling

POS system

Teamwork

Safety procedures

Communication

Job description

Goodwill Industries of Lane & South Coast Counties & Alaska is hiring a Customer Service Associate to support front-end operations, donation processing, and merchandising in a busy retail environment.

You will greet customers, process transactions, price donated goods, and keep the store clean and organized while following safety and loss prevention protocols. This position emphasizes teamwork, reliability, and excellent customer service.