Donations & Customer Experience Specialist

Goodwill Industries of Lane & South Coast Counties & Alaska; Cottage Grove (OR); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries of Lane & South Coast Counties & Alaska is seeking a Customer Service Associate to greet donors, shoppers, and coworkers, operate the POS system, and maintain a clean, safe store environment. The role supports front-end operations, donation processing, and merchandising to meet sales and service goals.

Ideal candidates have customer service experience, strong English communication, and the ability to work collaboratively in a fast-paced retail setting.

Qualifications

• Requires strong customer service skills and effective communication.
• Ability to read, comprehend and follow written and verbal instructions.
• Teamwork and collaboration with store staff to meet goals.
• Knowledge of safety procedures and loss prevention practices.
• Proficiency in English for daily customer interaction.

Responsibilities

• Greet, assist, and engage with customers and donors to provide outstanding service.
• Operate the POS system and cash register, balance cash drawer and complete reports.
• Receive, sort, and price donated goods according to guidelines and standards.
• Restock, create displays, and maintain an organized sales floor.
• Keep work areas clean, safe, and compliant with safety protocols.
• Collaborate with team to meet production and sales goals and participate in meetings.

Skills

Customer service

Communication

Teamwork

Safety procedures

English proficiency

Tools

POS system

Cash register

Job description

Goodwill Industries of Lane & South Coast Counties & Alaska is seeking a Customer Service Associate to greet donors, shoppers, and coworkers, operate the POS system, and maintain a clean, safe store environment. The role supports front-end operations, donation processing, and merchandising to meet sales and service goals.

Ideal candidates have customer service experience, strong English communication, and the ability to work collaboratively in a fast-paced retail setting.