Donations & Customer Experience Associate

Goodwill Industries of Lane & South Coast Counties & Alaska; Wasilla (AK); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries of Lane & South Coast Counties & Alaska is seeking a Customer Service Associate to support front-end operations, processing, and donation receiving in a fast-paced retail setting.

You will greet customers and donors, operate the POS, and help price and display donations while maintaining a clean, safe store environment and adhering to loss-prevention procedures. The role emphasizes teamwork and dependable attendance.

Qualifications

• Sufficient proficiency in English to communicate with customers, coworkers, and supervisors.
• Provide outstanding customer service by greeting, assisting and engaging with customers and donors.
• Operate cash register and POS system, balance cash drawer, and complete daily reports.
• Receive, sort, and price donated goods per guidelines and quality standards.
• Restock merchandise, create displays, and maintain an organized sales floor.
• Maintain clean, safe store areas including restrooms and donation/production zones.
• Follow safety and loss prevention procedures and report hazards or theft.
• Collaborate with team to meet production and sales goals and participate in meetings.

Responsibilities

• Greet and assist customers and donors to deliver excellent service.
• Operate POS and handle transactions accurately, balancing the cash drawer.
• Receive, sort, and price donated items according to guidelines.
• Restock and display merchandise to keep the floor organized and appealing.
• Keep back-of-house areas clean, safe, and compliant with policies.
• Communicate effectively with team and management to support goals.
• Attend team meetings, training, and store events.
• Report safety issues and incidents promptly to supervision.

Skills

Customer service

Cash handling

Communication

Job description

Goodwill Industries of Lane & South Coast Counties & Alaska is seeking a Customer Service Associate to support front-end operations, processing, and donation receiving in a fast-paced retail setting.

You will greet customers and donors, operate the POS, and help price and display donations while maintaining a clean, safe store environment and adhering to loss-prevention procedures. The role emphasizes teamwork and dependable attendance.