Customer Experience & Donations Specialist

Goodwill Industries of Lane & South Coast Counties & Alaska; Florence (OR); On-site; USD 19,000 - 25,000; Full time

Job summary

Goodwill Industries of Lane & South Coast Counties & Alaska is seeking a Customer Service Associate to support front-end operations, donations processing, and store presentation. You will engage with donors and shoppers, operate the POS system, and help maintain a clean, safe, and welcoming environment.

Excellent communication in English and teamwork are essential as you contribute to store goals and the Goodwill mission of providing vocational opportunities.

Qualifications

• Must be at least 16 years old.
• No minimum education required.
• Experience in retail or customer service is a plus.
• Must be able to operate safety sensitive equipment at 18+ age where required.

Responsibilities

• Provide outstanding customer service by greeting and assisting donors and shoppers.
• Operate the cash register and POS system, handle transactions accurately, balance drawer.
• Receive, sort, and price donated goods according to guidelines.
• Restock merchandise, create displays, and maintain a clean sales floor.
• Maintain safety and cleanliness of work areas and restrooms.
• Collaborate with team to meet production and sales goals and participate in store events.

Skills

Customer service

Cash handling

POS operation

Teamwork

English proficiency

Safety awareness

Tools

POS System

Job description

Goodwill Industries of Lane & South Coast Counties & Alaska is seeking a Customer Service Associate to support front-end operations, donations processing, and store presentation. You will engage with donors and shoppers, operate the POS system, and help maintain a clean, safe, and welcoming environment.

Excellent communication in English and teamwork are essential as you contribute to store goals and the Goodwill mission of providing vocational opportunities.