Customer Experience Specialist - Fast-Paced Contract Role

Kedia Corporation; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading corporation based in Louisville, KY is seeking a Customer Service Representative to enhance user experiences. This role involves resolving customer complaints and providing information about products and services. A successful candidate should possess strong communication skills and experience in customer service. The position utilizes advanced technology such as CRM systems and autodialers to improve efficiency in handling customer inquiries and transactions. The company offers a challenging environment focused on growth and innovation.

Qualifications

• Experience in customer service roles, preferably in a call center environment.
• Excellent communication skills in English.
• Strong problem-solving ability and customer focus.

Responsibilities

• Provide information about products/services to customers.
• Resolve service or billing complaints.
• Keep records of customer interactions and transactions.

Skills

Active Listening

Service Orientation

Reading Comprehension

Critical Thinking

Negotiation

Tools

Avaya software

CRM software

Microsoft Excel

Job description

A leading corporation based in Louisville, KY is seeking a Customer Service Representative to enhance user experiences. This role involves resolving customer complaints and providing information about products and services. A successful candidate should possess strong communication skills and experience in customer service. The position utilizes advanced technology such as CRM systems and autodialers to improve efficiency in handling customer inquiries and transactions. The company offers a challenging environment focused on growth and innovation.