Customer Experience Specialist - Inbound Support and Orders

StratBPO; Winchester (KY); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

401(k)

Health Savings Accounts

Job summary

StratBPO in Winchester, KY seeks a Customer Service Rep to resolve inquiries on first contact and support service sales. You will handle calls and emails, restock and process orders accurately, and uphold service standards.

The role emphasizes clear communication and attention to detail, with benefits including health and retirement plans. Join a diverse team committed to customer satisfaction and operational efficiency, with opportunities to grow in a dynamic business process management

Qualifications

• Experience in customer service with a focus on complaint resolution.
• Ability to prioritize tasks and follow first in, first out procedures.
• Strong communication skills and attention to detail.
• Experience with order processing and payment processing.
• Knowledge of merchandising and loading/unloading products.

Responsibilities

• Provide one call resolution for customer inquiries and issues.
• Utilize call center experience to assist customers with service sales.
• Handle inbound calls and emails related to bathroom remodeling products.
• Adhere to service standards and provide excellent customer support.
• Ensure asset protection by restocking and processing orders accurately.

Skills

Customer service

Complaint resolution

Communication skills

Order processing

Payment processing

Merchandising knowledge

FIFO processes

Job description

StratBPO in Winchester, KY seeks a Customer Service Rep to resolve inquiries on first contact and support service sales. You will handle calls and emails, restock and process orders accurately, and uphold service standards.

The role emphasizes clear communication and attention to detail, with benefits including health and retirement plans. Join a diverse team committed to customer satisfaction and operational efficiency, with opportunities to grow in a dynamic business process management