Customer Experience Specialist: One-Call Resolution & Perks

Galls; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) retirement plan

Flexible benefits

Employee discount

Paid holidays

Tuition reimbursement

Daily Pay

Job summary

GALLS, LLC in Lexington, KY is seeking a Customer Experience Representative to serve as the frontline for inbound customer needs. You will aim for one-call resolution, capture customer requirements, and provide accurate information to expedite outcomes.

The role emphasizes delivering outstanding service via phone and email, guiding customers through products, pricing, and ordering details while supporting promotions and ensuring proper documentation.

Qualifications

• 1–3 years in customer service or call center
• Strong written and verbal communication skills
• Ability to upsell and close sales
• Excellent problem-solving and time-management skills

Responsibilities

• Provide outstanding customer service via phone and email, identifying needs and processing orders
• Provide product pricing and information to help customers make informed decisions
• Record all order details accurately (price, discounts, ship-to, items, notes)
• Support one-call resolution and escalate as needed
• Document inquiries with proper dispositions for reporting
• Assist with promotions, upsell opportunities, and catalog offers
• Initiate replacement/ corrections orders when needed
• Resolve issues like shipping delays, pricing, and product concerns

Skills

Customer service

Communication

Upselling

Time management

Problem-solving

Microsoft Office

Tools

Microsoft Office

Job description

GALLS, LLC in Lexington, KY is seeking a Customer Experience Representative to serve as the frontline for inbound customer needs. You will aim for one-call resolution, capture customer requirements, and provide accurate information to expedite outcomes.

The role emphasizes delivering outstanding service via phone and email, guiding customers through products, pricing, and ordering details while supporting promotions and ensuring proper documentation.