Customer Experience Specialist & POS Mentor

Nordstrom; Mission Viejo (CA); On-site; USD 26,000 - 27,000; Part time

Benefits offered by this job

Merchandise Discount

Paid Time Off

Benefits package

401k

Job summary

Nordstrom in California is hiring for a part-time customer service role at the register, focusing on delivering friendly service, processing transactions accurately, and aiding with returns, order pickup, and onboarding new hires. You will engage with customers, troubleshoot concerns, and help teammates in a fast-paced retail environment.

Responsibilities include mastering POS systems, supporting loyalty programs, and maintaining privacy and security of customer data.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution of issues.
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience.
• Hours vary based on business needs, including evenings and weekends.

Skills

Customer service

Relationship building

Clear communication

POS training

Tools

POS systems

Job description

Nordstrom in California is hiring for a part-time customer service role at the register, focusing on delivering friendly service, processing transactions accurately, and aiding with returns, order pickup, and onboarding new hires. You will engage with customers, troubleshoot concerns, and help teammates in a fast-paced retail environment.

Responsibilities include mastering POS systems, supporting loyalty programs, and maintaining privacy and security of customer data.