Customer Experience Specialist – POS Expert & Mentoring

Nordstrom; Houston (TX); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom in Houston, TX is seeking a customer-focused associate to provide friendly service, resolve returns, support order pickup, and process transactions accurately on the register. You will mentor new employees on the register and uphold privacy and security of customer data.

Hours vary by business needs, including evenings and weekends. Success hinges on building trust with customers and teammates and promoting Nordstrom Loyalty and other tools to enhance experiences.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear, effective communication and strong interpersonal skills
• Ability to train and deliver POS/register training to support onboarding of new hires
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong ownership, accountability, and follow-through

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy
• Build relationships with teammates and contribute to a positive, team-focused environment
• Protect the security and privacy of customer information through education, compliance and resolution of issues
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience
• Hours vary based on business needs, including evenings and weekends

Skills

Relationship building

OS proficiency (Windows/iOS/Android)

Communication skills

POS training

Task prioritization

Ownership

Tools

POS systems

Store systems

Job description

Nordstrom in Houston, TX is seeking a customer-focused associate to provide friendly service, resolve returns, support order pickup, and process transactions accurately on the register. You will mentor new employees on the register and uphold privacy and security of customer data.

Hours vary by business needs, including evenings and weekends. Success hinges on building trust with customers and teammates and promoting Nordstrom Loyalty and other tools to enhance experiences.