Residential Dispatch Specialist: HVAC & Plumbing

Champions Group Holdings; Longmont (CO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Great pay

Health Savings Account

401k with 50% company match

Paid holidays and sick days

Work for a company that values the EMP

Job summary

Champions Group is seeking a Client Services Dispatcher to be the friendly voice for homeowners needing service. You will manage high-volume calls, schedule and dispatch HVAC and plumbing appointments, and ensure every client feels heard and confident in our service.

In this in-office role based in Brea, CA, you’ll de-escalate concerns, document interactions in ServiceTitan, and collaborate with technicians to deliver timely, high-quality service.

Qualifications

• 2-4 years of call center, dispatch, or customer service experience.
• HVAC, plumbing, or home services experience preferred.
• Excellent phone presence and ability to build rapport quickly.
• Strong multitasking and time-management in a high-volume environment.
• Typing speed of at least 45 WPM and ability to talk and type simultaneously.
• Proficiency in Microsoft Office.

Responsibilities

• Serve as primary contact for residential HVAC and plumbing clients via calls.
• Schedule, dispatch service appointments with urgency and accuracy.
• Assess customer needs and provide clear, confident solutions.
• De-escalate concerns with professionalism and empathy.
• Maximize bookings and convert calls to appointments.
• Maintain detailed ServiceTitan records while updating systems.

Skills

Phone skills

Multitasking

MS Office

Typing 45 WPM

Tools

ServiceTitan

Job description

Champions Group is seeking a Client Services Dispatcher to be the friendly voice for homeowners needing service. You will manage high-volume calls, schedule and dispatch HVAC and plumbing appointments, and ensure every client feels heard and confident in our service.

In this in-office role based in Brea, CA, you’ll de-escalate concerns, document interactions in ServiceTitan, and collaborate with technicians to deliver timely, high-quality service.