Onsite Customer Experience Specialist - Growth & Benefits

Clark Pest Control, Inc.; Cockeysville (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Paid vacation and holidays

Life Insurance

Employee discounts

Tuition reimbursement

Job summary

Orkin is hiring a Customer Service Specialist to support our homeowners and businesses from our office. You will be the expert in coordinating service visits, maintaining routes, and ensuring customer satisfaction with a service mindset.

No prior pest-control experience is required as Orkin provides award-winning training to help you succeed. The role offers growth potential, comprehensive benefits, and a supportive team environment.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule technicians to minimize drive time and optimize routes.
• Identify customer needs through listening and questioning.
• Maintain customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance programs and protect customer privacy.

Skills

Customer Service

Communication

Time Management

Attention to Detail

Team Player

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is hiring a Customer Service Specialist to support our homeowners and businesses from our office. You will be the expert in coordinating service visits, maintaining routes, and ensuring customer satisfaction with a service mindset.

No prior pest-control experience is required as Orkin provides award-winning training to help you succeed. The role offers growth potential, comprehensive benefits, and a supportive team environment.