Customer Experience Specialist – Orders & Support

Patterson Companies, Inc.; Manchester (IA); On-site; USD 22,000 - 28,000; Full time

Job summary

Patterson Companies, Inc. in United States (Iowa - Manchester) seeks a Customer Service Representative I to assist customers and sales reps with order entry professionally and efficiently.

You will process orders, quotes, and returns, maintain records, monitor shipments, and ensure compliance with policies. The role emphasizes accurate pricing, cross-functional collaboration, and proactive customer support.

Qualifications

• High School Degree or equivalent.
• Exceptional customer service and organizational skills.
• Accuracy and strong attention to detail.
• Effective verbal, written, and interpersonal communication skills.
• General computer proficiency including knowledge of MS Office.

Responsibilities

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
• Maintain accurate customer and territory records, facility records, and document all customer interaction.
• Generation of reports
• Monitor scheduled shipment dates to ensure timely delivery.
• Gain understanding of and adhere to Accounts Receivables policies and practices.
• Verify price and terms in accordance with standard procedures and customer profitability profiles.
• Multitask and work within multiple computer systems and communication platforms simultaneously.
• Maintain a current knowledge of company products, policies and procedures.
• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
• Identify customer requirements and expectations in order to recommend specific products and/or solutions.
• The Customer Service Representative may perform other duties as assigned.
• May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

Skills

Customer service

Verbal and written communication

Attention to detail

MS Office

Education

Associate's Degree or equivalent

Tools

SAP or ERP

Job description

Patterson Companies, Inc. in United States (Iowa - Manchester) seeks a Customer Service Representative I to assist customers and sales reps with order entry professionally and efficiently.

You will process orders, quotes, and returns, maintain records, monitor shipments, and ensure compliance with policies. The role emphasizes accurate pricing, cross-functional collaboration, and proactive customer support.