Customer Service & Order Support Specialist I

Animal Health International, Inc.; Lancaster (Lancaster County); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) match

Paid time off

Holiday & floating holidays

Volunteer Time Off

Educational assistance

Parental and adoption leave

LifeWorks EAP

Patterson Perks program

Job summary

Patterson Companies is seeking a Customer Service Representative I (CSR I) to assist internal and external customers and sales reps with order entry with professionalism and expediency.

You will develop strong working relationships across the business and with customers and manufacturing partners, provide impeccable service, and suggest solutions based on customer requirements. This role includes minimal local travel and a comprehensive benefits package.

Qualifications

• High School Degree or equivalent.
• Exceptional customer service and organizational skills.
• Accuracy and strong attention to detail.
• Effective verbal, written, and interpersonal communication skills.
• General computer proficiency including knowledge of MS Office.

Responsibilities

• Process orders, quotes, returns accurately in the order entry system.
• Maintain customer/territory and facility records; document interactions.
• Generate reports and monitor shipment dates for on-time delivery.
• Adhere to regulatory guidelines per company, state, and federal policies.
• Verify price and terms per standard procedures and profitability profiles.
• Multitask across multiple computer systems and platforms.
• Maintain knowledge of products, policies, and procedures.
• Develop strong cross-functional relationships and support sales.
• Respond to customer queries; communicate with sales reps/managers.
• Identify customer needs to recommend products/solutions.
• May perform additional duties; outbound calls to upsell products.

Skills

Customer service

Organizational skills

Attention to detail

Verbal & written communication

Education

High School Diploma or equivalent

Associate’s Degree or equivalent

Tools

SAP

MS Office

Job description

Patterson Companies is seeking a Customer Service Representative I (CSR I) to assist internal and external customers and sales reps with order entry with professionalism and expediency.

You will develop strong working relationships across the business and with customers and manufacturing partners, provide impeccable service, and suggest solutions based on customer requirements. This role includes minimal local travel and a comprehensive benefits package.