Customer Service & Order Entry Specialist

Patterson Companies, Inc.; Lancaster (Lancaster County); On-site; USD 23,000 - 30,000; Full time

Job summary

Patterson Companies, Inc. in Lancaster, PA is seeking a Customer Service Representative I to assist internal and external customers and sales reps with order entry in a professional, efficient manner.

The role supports cross-functional teams, maintains records, and helps with pricing validation and reports. It may involve local travel (about 10%) to rides along with sales or training opportunities.

Qualifications

• High School Degree or equivalent.
• Exceptional customer service and organizational skills.
• Accuracy and strong attention to detail.
• Effective verbal, written, and interpersonal communication skills; MS Office proficiency.

Responsibilities

• Process and ensure accuracy of customer transactions in order entry systems.
• Maintain customer and territory records and document interactions.
• Generate reports and monitor shipment dates for timely delivery.
• Adhere to policies and revenue terms; verify pricing and terms.
• Provide responsive customer service and sales support; assist with questions and problems.
• Place outbound calls to identify additional products and services.

Skills

Customer service

Verbal communication

Written communication

MS Office

Education

High School Diploma or equivalent

Associate’s Degree

Tools

SAP

Job description

Patterson Companies, Inc. in Lancaster, PA is seeking a Customer Service Representative I to assist internal and external customers and sales reps with order entry in a professional, efficient manner.

The role supports cross-functional teams, maintains records, and helps with pricing validation and reports. It may involve local travel (about 10%) to rides along with sales or training opportunities.