CSR II: Customer Care & Order Specialist

Patterson Companies, Inc.; Sioux Center (IA); On-site; USD 23,000 - 32,000; Full time

Job summary

Patterson Companies, Inc. in Sioux Center, IA seeks a Customer Service Representative II to assist customers and sales reps with order entry, quotes, and problem solving, demonstrating professionalism and expediency.

Responsibilities include processing orders, maintaining records, monitoring shipments, and providing responsive support across functions. Travel up to 10% for ride-alongs or training; associate degree preferred; SAP knowledge a plus.

Qualifications

• High School Degree or equivalent.
• Exceptional customer service and organizational skills.
• Accuracy and strong attention to detail.
• Effective verbal, written, and interpersonal communication skills.
• General computer proficiency including knowledge of MS Office.

Responsibilities

• Process customer orders, quotes, returns, accurately.
• Maintain customer and territory records and generate reports.
• Monitor shipment dates to ensure timely delivery.
• Verify price and terms per standard procedures and customer profitability profiles.
• Provide impeccable customer service and sales support; respond to queries and solve problems.
• Multitask and use multiple computer systems and platforms.

Skills

Customer service

Attention to detail

Verbal and written communication

MS Office

Multitasking

Education

High School degree or equivalent

Associate’s degree or equivalent

Tools

SAP or related ERP

Job description

Patterson Companies, Inc. in Sioux Center, IA seeks a Customer Service Representative II to assist customers and sales reps with order entry, quotes, and problem solving, demonstrating professionalism and expediency.

Responsibilities include processing orders, maintaining records, monitoring shipments, and providing responsive support across functions. Travel up to 10% for ride-alongs or training; associate degree preferred; SAP knowledge a plus.