Customer Service Associate: Order Entry & Support

Animal Health International, Inc.; Manchester (NH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) Match

PTO

Holiday pay

Education assistance

Parental/adoption leave

Job summary

Patterson Companies in Manchester, NH is seeking a Customer Service Representative I (CSR I) to assist internal and external customers and sales reps with order entry, quotes, and returns with professionalism and speed.

The role emphasizes accurate data entry, maintaining records, and adherence to company policies, with opportunities to pair with sales teams and manufacturing partners. It also includes occasional travel for ride-alongs and training, and a comprehensive benefits package.

Qualifications

• High School Degree or equivalent.
• Exceptional customer service and organizational skills.
• Accuracy and strong attention to detail.
• Effective verbal, written, and interpersonal communication skills.
• General computer proficiency including knowledge of MS Office.
• Associate’s Degree or equivalent combination of education and experience.
• Proficiency in SAP or related ERP.

Responsibilities

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
• Maintain accurate customer and territory records, facility records, and document all customer interaction.
• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
• Gain understanding of and adhere to Accounts Receivables policies and practices.
• Verify price and terms in accordance with standard procedures and customer profitability profiles.
• Multitask and work within multiple computer systems and communication platforms simultaneously.
• Maintain a current knowledge of company products, policies and procedures.
• Monitor scheduled shipment dates to ensure timely delivery.
• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
• Identify customer requirements and expectations in order to recommend specific products and/or solutions.
• May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Associate’s Degree or equivalent

Tools

SAP

MS Office

Job description

Patterson Companies in Manchester, NH is seeking a Customer Service Representative I (CSR I) to assist internal and external customers and sales reps with order entry, quotes, and returns with professionalism and speed.

The role emphasizes accurate data entry, maintaining records, and adherence to company policies, with opportunities to pair with sales teams and manufacturing partners. It also includes occasional travel for ride-alongs and training, and a comprehensive benefits package.