Customer Service Associate I — Growth & Impact

Patterson Companies, Inc.; Iowa, Northern (LA, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Holiday & floating holidays

Volunteer Time Off

Educational assistance

Parental/adoption leave

LifeWorks EAP

Patterson Perks program

Job summary

Patterson Companies, Inc. in Manchester, IA, is seeking a Customer Service Representative I to assist internal and external customers with order entry and support. The role emphasizes professionalism, accuracy, and timely responses, while maintaining customer records and collaboration with sales teams.

The CSR I will be the point of contact for transactional processing, problem solving, and communicating customer needs to management. A strong base in MS Office and ERP knowledge is preferred.

Qualifications

• High School degree or equivalent required.
• Exceptional customer service and organizational skills.
• Accuracy and strong attention to detail.
• Effective verbal, written, and interpersonal communication.
• General computer proficiency including MS Office.

Responsibilities

• Accurately process orders, quotes, returns in the order entry system.
• Maintain customer and territory records and document interactions.
• Generate reports and monitor shipment dates for timely delivery.
• Communicate customer needs to sales and management; provide support.

Skills

Customer service

Organizational skills

Attention to detail

Verbal & written comms

MS Office / Computer skills

Education

Associate’s Degree or equivalent

Tools

SAP ERP

Job description

Patterson Companies, Inc. in Manchester, IA, is seeking a Customer Service Representative I to assist internal and external customers with order entry and support. The role emphasizes professionalism, accuracy, and timely responses, while maintaining customer records and collaboration with sales teams.

The CSR I will be the point of contact for transactional processing, problem solving, and communicating customer needs to management. A strong base in MS Office and ERP knowledge is preferred.