Customer Support & Order Entry Associate I

Patterson Companies, Inc.; Arizona; On-site; USD 23,000 - 30,000; Full time

Job summary

Patterson Companies, Inc. is seeking a Customer Service Representative I (CSR I) to assist internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.

Ideal candidates will maintain accurate customer and territory records, monitor shipments, communicate with sales, and support accounts receivable processes while delivering impeccable service in a fast-paced office setting in Arizona.

Qualifications

• High School Degree or equivalent required.
• Exceptional customer service and organizational skills.
• Accuracy and strong attention to detail.
• Effective verbal, written, and interpersonal communication skills.
• General computer proficiency including knowledge of MS Office.

Responsibilities

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
• Maintain accurate customer and territory records, facility records, and document all customer interaction.
• Generation of reports
• Monitor scheduled shipment dates to ensure timely delivery.
• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
• Gain understanding of and adhere to Accounts Receivables policies and practices.
• Verify price and terms in accordance with standard procedures and customer profitability profiles.
• Multitask and work within multiple computer systems and communication platforms simultaneously.
• Maintain a current knowledge of company products, policies and procedures.
• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
• Identify customer requirements and expectations in order to recommend specific products and/or solutions.

Skills

Customer service

Attention to detail

Communication

Multitasking

Education

High School Diploma or equivalent

Associate's Degree or equivalent

Tools

MS Office

SAP

Job description

Patterson Companies, Inc. is seeking a Customer Service Representative I (CSR I) to assist internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.

Ideal candidates will maintain accurate customer and territory records, monitor shipments, communicate with sales, and support accounts receivable processes while delivering impeccable service in a fast-paced office setting in Arizona.