Customer Experience Specialist — Order & VOC

Welch Packaging; Valley View (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading packaging company in Ohio is seeking a detail-oriented Customer Service Representative. The selected candidate will be responsible for managing customer orders, resolving inquiries, and ensuring a smooth transition from production to delivery. Ideal candidates should have a high school diploma, experience in customer service, and strong communication skills. The role also requires physical demands such as lifting up to 40 pounds. This is an opportunity to work in a typical office environment while supporting a manufacturing operation.

Qualifications

• Experience in a similar high volume customer service role.
• Ability to manage customer inquiries effectively.
• Capability to lift up to 40 pounds.

Responsibilities

• Manage customer orders and resolve issues.
• Provide general information regarding order status.
• Respond to customer inquiries promptly.

Skills

Strong written and oral communication

Organization and attention to detail

Analytical and problem-solving skills

Time management

Systems analysis

Mathematical and deductive reasoning

Critical thinking

Active learning

Education

High School Diploma or equivalent

Tools

Windows operating systems

Job description

A leading packaging company in Ohio is seeking a detail-oriented Customer Service Representative. The selected candidate will be responsible for managing customer orders, resolving inquiries, and ensuring a smooth transition from production to delivery. Ideal candidates should have a high school diploma, experience in customer service, and strong communication skills. The role also requires physical demands such as lifting up to 40 pounds. This is an opportunity to work in a typical office environment while supporting a manufacturing operation.