Client Experience & Resolution Specialist

Crane Worldwide Logistics; Lockbourne (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

136 hours of Paid Time Off

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

A leading logistics company in Lockbourne, Ohio is seeking individuals to respond to client inquiries and complaints, resolve order issues, and provide excellent customer service. Candidates should have a high school diploma or GED and possess strong problem-solving and documentation skills. The role offers excellent benefits, including generous paid time off, tuition reimbursement, and wellness incentives. Join the team and advance your career in logistics.

Qualifications

• 0-2 years experience as assembly line lead.
• Job may require extended sitting or standing, use of standard office equipment.

Responsibilities

• Responds to orders, general client inquiries, invoice questions, and client complaints.
• Resolves issues with orders, delivery dates, or service.
• Expediting corrections or adjustments, following up to ensure resolution.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

A leading logistics company in Lockbourne, Ohio is seeking individuals to respond to client inquiries and complaints, resolve order issues, and provide excellent customer service. Candidates should have a high school diploma or GED and possess strong problem-solving and documentation skills. The role offers excellent benefits, including generous paid time off, tuition reimbursement, and wellness incentives. Join the team and advance your career in logistics.